Privacy and Cookies Policy

We are committed to protecting and respecting your privacy. We own and operate the server instance upon which this website sits.

This Privacy Policy applies to all users of the website and of our services.

This Privacy (together with any other documents referred to within) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will handle it.

We will only use your personal data in the manner set out in this Privacy Policy. We will only collect personal data where it is necessary for us to do so and where it is relevant to our dealings with you. We will only keep your personal data for as long as it is relevant to the purpose for which it was collected or for as long as we are required to keep it by law.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Redwax Ltd, a company registered in England and Wales under company number 08018210, registered at Festival House, Jessop Avenue, Cheltenham, GL50 3SH. Our registration number with the Information Commissioner's Office is ZA060835.

Information we may collect from you

We may collect and process the following data about you:

  • Your title, name, date of birth, address, email address, telephone numbers, username, password, business name (if applicable) and such other contact details as we require in order to provide you with the services you choose.
  • Information that you provide by filling in forms on the Website. This includes information provided at the time of subscribing to our services or when requesting further services or when you amend information. We may also ask you for information in respect of specific assistance requests you make that fall outside what we may ordinarily require to provide the service.
  • If you contact us, we may keep a record of that correspondence.
  • Support specific information, such as credentials, for services to which you have asked us to provide direct support on your behalf or where you have requested that we maintain a record of this information on your behalf. In the case of this information, it is contained within encrypted vaults.
  • You should only submit information which is accurate and not misleading. You should keep that information up-to-date. By submitting somebody else's data to us or this website, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.

 

Cookies

This website uses cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the website and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognise your Internet Protocol address, saving you time while you are on the website.

We only use cookies for your convenience in using the website, loging in and for the process of enabling successful checkout when ordering and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the website.

If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.

Please note that we collect data from the website about use of the website using a web analysis tool which uses cookies that can be used to generate pseudonyms for a user's profile This means that cookies (which may be stored on your computer after you leave the website) can store information about your visit.

The Website uses the following cookies

Name Expiration Date Purpose
PHPSESSID End of Session Keeps you logged in and identifies you from other users for when paying bills, submitting tickets or ordering
_gat
_ga
__utma
__utmb
__utmc
__utmz
__utmv
up to 2 years Google Analytics cookies. These cookies are used to collect information about how visitors use the Website. We use the information to compile reports and to help us improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, from where visitors have come to the Website and the pages they visited once at the Website.
cookieconsent_dismissed up to 1 year Confirms acceptance of cookies being stored.
TawkConnectionTime
Tawk_%IDENTIFIER%
__tawkuuid
Up to 10 years Provides our live chat functionality so that we can help you.
pagelimit up to 2 years This cookie is used for the "Results Per Page" functionality of the client area, if you choose to use the option.

 

Where we store your personal data

We use industry standard security and firewalls on the servers where your information is held. We advise you to change your passwords regularly and to never disclose these to third parties.

To maintain security, we may request proof of identity before we disclose personal information to you.

 

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from the website is presented in the most effective manner for you and for your computer.
  • To provide you with billing information in relation to the services that we may provide to you.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To notify you about changes to our services.

Other than as set out in this Privacy and Cookies Policy, we shall NOT sell, disclose or transfer in anyway your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

We may disclose your information to partners purely for the purpose of providing you with the required service and to reputable service providers whom adhere to the same rigorous standard of Data Protection as we do. For instance, it may be necessary for us to provide limited information relating to names/email addresses or computer names and IP addresses in order that we can provide licensing for products such as, but not limited to, Office 365, Ahsay backup or Bitdefender products

Other websites

The Website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights

You may at any time:

  • Request confirmation as to whether we hold your Personal Data and if so, to access that Personal Data.
  • Request correction of your Personal Data.
  • Request erasure of your Personal Data, subject to any legal obligation to which we are subject or where the processing of the Personal Data is for the establishment, exercise or defence of legal claims. We will accept your request for erasure where we have a legal obligation so to do, acceptance of such a request is otherwise at our discretion. Please be aware that the erasure of your Personal Data may affect our ability to provide services to you and our acceptance of an erasure request will require your account to be closed.
  • Restrict processing of your Personal Data where you contest the accuracy of the Personal Data we hold, consider our processing to be unlawful, consider that we no longer need the Personal Data but it is required by you in relation to a legal claim or where you have objected to our processing in accordance with your legal rights, provided in each case that we shall only be required to apply such restriction where we have a legal obligation to do so and until the issue giving rise to the restriction is resolved.
  • Withdraw any consent that you have previously given to our processing of your Personal Data.
  • Receive the Personal Data you have provided to us in a structured, commonly used and readable format, where the processing is carried out by automated means.

Consent

By submitting data to us and using the website, you consent to our use of your data and of anyone you represent in the manner set out in this Privacy Policy (as amended from time to time, as described below) and you are responsible for ensuring that you have authority to consent on behalf of anyone about whom you submit data to us.

Please note that you can revoke any consent you have given us under this policy at any time by contacting us, and referencing this Privacy and Cookies Policy in the email subject line, using the body of the email to say what consent you are revoking.

International data transfer

Information that we collect may be stored and processed within and transferred between any site within our organisation to enable us to use the information in accordance with this Privacy Policy.

Information provided to third parties as set out in the Privacy Policy may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

We will only transfer Personal Data when satisfactory safeguards are in place.

Changes to our Privacy and Cookies Policy

Any changes we may make to this Privacy Policy in the future will be posted on the website and, where appropriate, notified to you by e-mail. Each time you enter the Website, you agree that the Privacy Policy current at that time shall apply to all information held by you.

This Privacy Policy was most recently updated on 19th April 2018.